Testimonials
CONTINUITY OF SERVICE
“Our organizations has used Ed Davis and his team at Systems Support Group for over twenty years and our experience has been nothing but positive over the years. Ed and his staff are extremely knowledgeable, understand our industry, and provide honest, cost efficient and valuable consultative services on avariety of information technology and related topics. SSGI has been consistently responsive and all members of the team are courteous and skilled. Their expertise has helped our organize gain multiple operational efficiencies in this rapidly changing health care and technological environment. Their support services have also avoided some disasters which would have been devastating for our smaller, non profit organization. It has been a genuine pleasure working with Ed and his SSGI team. I wouldn’t hesitate a moment in recommending them to any business needing IT support and consultation.”
– Home Health Care Client
SMART AND INTELLIGENT
“SSGI has been the perfect IT solution for us! They came highly recommended to us from a sister agency, and have met all our expectations and then some. The staff is always the epitome of professional, courteous and knowledgeable. Their response time is outstanding whether it be a routine issue versus an emergency one. They deliver the solutions in a timely cost effective manner. We always feel they give us a total analysis of things with various options to choose from. It would be a challenge for a single IT person to have the depth of experience that the SSGI team provides.”
– Health Care Client
BETTER THAN THE COMPETITION
“We started the new millennium by hiring System Support Group, LLC to be our computer network consultants based on a recommendation from the Torrington Area Health District. Our previous experience with computer consultants had not been very satisfactory. To our delight, we found the staff to be not only outstanding technicians, but regular people who could listen and interpret what we (the computer network users) were experiencing at the keyboard. They have been very patient with the wide variety of computer knowledge of our staff, and they work to solve problems as expeditiously as possible. They have kept our computer network, desk & laptop computers, and printers up and running while assisting us with our internet environment. Thanks to them we have a very modern, virus protected, operational, updated, information management system that is remotely monitored 24/7.”
– Public Health Department Client
GREAT CUSTOMER SERVICE
“Systems Support offers unbelievable customer service to The Northwestern Transit District. Our office is small, but they always make us feel as important as their larger clients. Whenever we have an issue, they immediately contact us via phone or in person. They usually solve the problem within minutes. If a part or further service is needed on a computer, it never takes very long to have the computer back up and running. The District has used Systems Support for the last 12 years. Companies have approached us that have tried to obtain our IT business, but we have no interest to looking elsewhere. We are extremely happy with the service and products we receive from Systems Support!”
– Public Transportation Client
ON TOP OF TECHNOLOGY
“Systems Support Group is aptly named. It has provided excellent IT support to our home health agency for the past eight years. They have helped us immeasurably as our IT needs have grown. We have gone from 6 desktop computers to 20 laptops and 15 desktops. They keep ahead of IT changes. They have advised us prior to purchases, when there are problems, on security, etc. Their costs are fair and he has often saved us money. Their employees are knowledgeable, prompt and easy to work with. I highly recommend Systems Support Group and don’t know what we would do with them.”
– Home Care Client
GREAT AT COMMUNICATION
“Systems Support Group has been servicing Crescent for over 20 years now. We are not computer people here, we are, as I refer to us, “button pushers”. No one at Crescent has computer programming skills, or even been formally trained in the use of computers. We are “of that age” were our knowledge of computers is mostly from on the job training. Ed and his staff have always been just a phone call away. The best thing that I like about them is that they don’t speak computer to us. We can call with our questions and they know how to communicate the answers to us in language that we understand. If the problem cannot be solved over the phone or via their remote service, they are here in a very timely manner to fix whatever issue we have. It has always been that way from day one. As Crescent has grown and demanded more from Systems Support Group they have always been there to take care of our expanding needs. Crescent would recommend and has recommended Systems Support Group to anyone that has ever inquired regarding a computer support company. Kudos to Ed Davis and the team that he has assembled!”
– Manufacturing Client
“If a company does not have an IT team, SSGI is a great resource. They provide great service and are a great vendor.”
– Distribution Client
“Knowledgeable by keeping up to date on the latest technology.”
– Distribution and Services Client
“SSGI has a great mix of people. Glad they are doing a market and branding campaign. It’s about time to get their name known more broadly in the marketplace. Ed and his team provide options that always work. They have a great culture with minimum of politics.”
– Equipment Service Client
Ed on top of trends. Office 365. Ed is on top of technology. His advise is sound. Do this and don’t do this and is very knowledgeable. He stays and experiments with technology. IT Department is SSGI. Other people at SSGI know this. There is a constant dialogue between SSGI and Brandtech. Ticket system is efficient.”
– Distribution Client
